Family Service Thames Valley

Individual Services

Individual Services

Supporting adults who have a developmental disability with community referrals, advocacy, crisis management, life planning, and support through the criminal justice process.

Adult Protective Service Worker

Our Adult Protective Service Workers (APSW) provides support to individuals who are over 18 years of age, who have a developmental disability and who reside in London, Middlesex, or Elgin County.

Services include

  • Resource Information and Referral – Providing comprehensive information and referral to appropriate community services
  • Case Management – Assisting individuals to develop support plans of their choice.
  • Advocacy – Advocating with or on behalf of people having difficulty accessing service.
  • Crisis – Providing crisis management in situations where there has been a drastic change in support needs.
  • Community Development/Education – Assisting individuals and families to link with natural community supports.
  • Criminal Justice Coordination – Providing advocacy and support required to navigate the Criminal Justice System.


  • Empowers individuals to live more independent and satisfying lives
  • Support in navigating community resources
  • Support people through crisis and problem solving to enhance stability and connection to others
  • Support to understand personal rights and responsibilities while developing self advocacy skills

How to Access Services

Referrals for the APSW program are made through Developmental Services Ontario (DSO). Please contact the DSO to get connected to the services that will best support you.