Family Service Thames Valley has a dedicated and caring staff team, working together to provide services and programs that help people face life challenges. 

We offer: competitive wages and benefits, support for professional development opportunities, supervision & mentoring by a highly qualified management team, opportunity to work with a team that takes pride in clinical excellence. 

FSTV offers employment in:

• Counselling (Registered Psychotherapists and Social Workers (MSW/RSW))
• Independent Contractors
• Developmental Services (DSWs)
• Administration 

If you’re interested in joining our team, please keep an eye on our social media channels for postings. 

Placements and Internships

We provide practicum placements for students who are completing their Master degrees for Psychotherapy or Social Work.  To maximize training in providing psychotherapy, placements should be at least 6 months long, but preferably 8 months long.  

We also provide internship placements for clinicians who have completed their Master’s degrees in Psychotherapy or Social Work.  These placements are specific for each clinician based on the clinician’s availability and goals.  However, we expect interns to see a minimum of 5 clients per week and we provide interns with one hour of supervision per week.  Group supervision is also available.

If you are interested in completing a placement with us, either as a student or as a graduate, please contact Peter Dikih, Clinical Supervisor, at pdikih@fstv.ca.

Current Posting:

Passport Coordinator/Case Management

Family Service Thames Valley (FSTV) is seeking a full-time Passport Coordinator/Case Manager to support individuals with developmental disabilities through our Community Integration Program. This role is responsible for coordinating Passport-funded services, completing client intakes, managing individualized budgets, processing receipts, connecting clients to community resources and independent contractors, and providing advocacy and case management support.

Position Summary:

Reporting to the Passport Program Manager and the Director of the Community Integration Program, the Passport Coordinator/Case Manager is responsible for coordinating all aspects of the individualized plans for recipients of Passport funding including liaising with referral agencies, completing intakes, building a rapport with all clients, connecting to Passport Independent Contractors, processing receipts, offering options, and following all Passport guidelines. This is an on site, Monday to Friday position.

Key Responsibilities:

· Case Management and coordination

o Referrals, intakes, facilitating support networks, managing individual budgets

· Administration

o Data management of client profiles and finances, purchasing and accurate reconciliation

· Advocacy

o Promoting full inclusivity and full participation in community. Educating individuals, families and community partners about Passport Funding guidelines

· Community Development

o Collaborating with community partners, staying up to date on community resources and providing community engagement opportunities

Qualifications:

• Relevant post-secondary education in the human service field or equivalent education/experience;
• Minimum 5 years experience in Development Sector, case management is an asset
• Excellent interpersonal as well as written and verbal communication skills;
• Proficiency in Microsoft Office, including Excel;
• Self-motivated and self-directed;
• Ability to prioritize and self-manage expectations and schedule;
• Ability to be flexible and adaptable;
• Open to learning newer online databases;
• Demonstrates professionalism and a commitment to team work;
• Strong leadership and project management skills;
• Working knowledge of developmental disabilities, and community resources in the Thames Valley catchment area;
• Core values must be consistent with FSTV;
• Access to a vehicle
• CPR/First Aid and a current Police Vulnerable Sector Check are required

Why join Family Service Thames Valley?

At FSTV, we believe our employees are our greatest asset.

We offer:

·Meaningful work that positively impacts our community

·A collaborative and supportive team environment

·Opportunities to work closely with organizational leadership

·Professional development and learning opportunities

·A culture rooted in respect, inclusion, and service excellence

Position Details:

• Permanent full-time, 35 hours per week
• On-site in London, Ontario
• Monday to Friday
• Salary: $54,135 – $58,560

Benefits package and Employee Assistance Program available.

Family Service Thames Valley is committed to employment equity, diversity, inclusion, and belonging. We welcome applications from individuals of all backgrounds and lived experiences.

Accommodations are available throughout the recruitment process upon request. Please contact Charlotte Dunn at 519-433-0183 or employment@fstv.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please submit resume and letter of interest Friday October 23rd, 2026.

Linda Howgego

Director of Developmental Services Community Integration Program Family Service Thames Valley

500 South Street, Suite 2 London, Ontario N6B 1C3